Claims Procedure

With our dedicated team, we understand Claims Handling is the Benchmark of any good Insurance Broker - and we strive to ensure you are covered for your maximum entitlement.

To assist us in achieving this, we set out below some guidelines to follow:  



All losses or incidents which may result in a claim are to be reported to us as soon as practicable after the event. The first notification should be by telephone, fax or email. As circumstances dictate and should include the following information:

?  Description of incident
?  Date and Time
?  Location where circumstances originated
?  Estimate value of loss
?  Action being taken to minimise loss

Address : PO Box 5134   Greystanes,   NSW,   2145
Telephone : 1300 969 747
Fax :  
Email : This e-mail address is being protected from spambots. You need JavaScript enabled to view it



Action should be immediately taken to protect property from further damage but no action should be taken to repair damage until instructed by us, your insurer or the Loss Adjusters.  



All losses should be reported as soon as possible to us and we will arrange for either a claim form to be sent or if required a Loss Adjusters to be appointed to take whatever action is required.  



If the loss is due to Theft/Burglary or involves the loss of money, the Police should be contacted immediately and details kept of the officer and station notified. All losses should also be reported and the police report number advised to us as soon as possible.  



All accidents involving your motor vehicle/s should be reported immediately to either our office or the nearest office of your Insurer.
The vehicle may be towed to the closest repairer capable of rectifying the damage.

The claim processing is expedited if a completed claim form can be left at the repairer's premises before the visit by the Loss Adjuster.

If there are any delays in obtaining repair authorisation of necessary service, please contact us and we will secure action.

Your policy excess is normally paid by you to the repairer upon collection of the repaired vehicle.

If the damage is due to the negligence of an identifiable Third Party, your Insurer will normally endeavor to recover your excess.

Where a third party is involved, under no circumstances should any admission of liability be made.



In cases where Personal Injury is involved, a separate claim form must be submitted to the Motor Accident Compensation insurer. Appropriate claim forms will be supplied upon request.
No further actions direct with any Third Parties should be undertaken without instruction from Insurers.
A copy of the claim form should be lodged with this office for record purposes.  



In general terms no admission of liability should be made to any party in any form whatsoever. All correspondence, writs, summonses and demands should be sent to this office immediately upon receipt.  



The following policies are generally issued on a 'claims made contract' include:

  • Professional Indemnity Insurance
  • Directors & Officers Liability Insurance
  • Management Liability Insurance
  • Employment Practices Liability Insurance
  • Fidelity Insurance

Which means that the policy will respond to Claims first made against you and reported to the insurer during the Period of Insurance, specified in the policy schedule.
You should notify in writing any circumstances which you become aware of during the period of insurance, which could give rise to a future or potential claim, as soon as practical, within the period of Insurance.